How Can I Protect My BASK Away Stay?
Travel Insurance (Recommended)
Travel insurance helps protect your vacation investment from unexpected events like trip cancellations, interruptions, or medical emergencies. It covers prepaid, non-refundable costs if your trip is canceled or interrupted for a covered reason, giving you peace of mind before and during your stay.
We’ve partnered with Seaside Coastal Travel Insurance by Generali Global Assistance, a trusted leader in travel protection. Their plans include coverage for trip cancellations, interruptions, and assistance services. The cost is 7.95% of your total reservation.
If you’ve already purchased travel insurance, please review your plan documents for full details, terms, and conditions. For questions about coverage, contact Generali Global Assistance directly at 866-999-4018.
🔗 [View Complete Plan Details]
To add travel insurance to your reservation at any time before your final payment, simply email us at [email protected].
What Is BASK Away’s Cancellation Policy?
Our payment schedule is as follows:
All payments must be made on or before the due dates to ensure your booking remains confirmed.
Check-in is at 4:00 PM. While we try to go above and beyond to accommodate our guests, we cannot offer early check-ins or late departures. This is to allow our cleaning crews ample time to make sure your home is thoroughly cleaned and sanitized before and after your stay. Parking in the accommodation driveway and/or unloading of personal items prior to 4PM is not permitted. Check-out time is 10:00 AM No late check-outs will be permitted.
We understand early check-in can be helpful, but unfortunately, we cannot guarantee it in advance. That said, we do our best to accommodate you when possible!
Here’s what to do:
On the day of your arrival, please reach out to our grounds team to see if your home is ready early. If it is, they’ll be happy to give you an early access code.
Contact Info by Location:
Murrells Inlet, Garden City Beach, Surfside Beach
📱 Text: (803) 455-9793
📞 Call: 1-888-274-6730
North Myrtle Beach (NMB)
📱 Text: (803) 455-9793
📞 Call: (843) 471-4444
We appreciate your understanding as we make sure each home is fully cleaned and prepped before guests arrive.
Our team is here to assist you throughout your stay.
For homes located in Murrells Inlet, Surfside Beach, Garden City Beach, and Myrtle Beach:
Please report any maintenance issues via our BASK Away text chat at (803) 455-9793 or call us directly at 1-888-274-6730.
For homes located in North Myrtle Beach:
Please report any maintenance issues via our BASK Away text chat at (803) 866-9793 or call us directly at (843) 471-4444.
*No refund or rate adjustment will be made for unforeseen failures such as the supply of electricity, water, pool filtration systems, air conditioning, telephone, television or cable service, appliances, etc.
BASK Away is committed to providing reasonable accommodation to guests with trained service dogs due to a disability. Service dogs that have been trained to work or perform tasks for individuals with disabilities are always welcome and are not subject to a pet fee. Service dogs must be housebroken, under the control of the guest at all times, and not left alone in the property. Please note that you are responsible for any damages caused by the service dog.
In instances when we have service dogs in a home that is not pet friendly, we will ask if you can you please answer the following questions:
We love that our guests bring their four‑legged friends—ESAs can be a great source of comfort! However, in South Carolina:
ESAs aren’t considered “service animals.”
Service animals must be specially trained to perform disability‑related tasks. Emotional Support Animals provide companionship and support but don’t fall under the same legal definition.
Standard pet policies and fees apply.
If you stay in a pet‑friendly home, any pet deposit or fee is due just like it would be for a typical pet.
No exceptions for non–pet‑friendly properties.
If a home is designated as non–pet‑friendly, we’re unable to accommodate ESAs there—even with documentation.
If you believe you’ve left something behind, please contact our grounds team after 8 AM on Monday. They’ll be happy to assist you and help coordinate the return of any lost items.
Contact Info by Location:
Murrells Inlet, Garden City Beach, Surfside Beach
📱 Text: (803) 455-9793
📞 Call: 1-888-274-6730
North Myrtle Beach (NMB)
📱 Text: (803) 455-9793
📞 Call: (843) 471-4444
Effortlessly transport your beach gear – Make trips to the beach a breeze by loading up your cart with everything you need for a perfect day in the sun.
Explore the local hotspots – Cruise the main strips like Waccamaw, Ocean Blvd, and Atlantic Avenue, connecting Garden City Beach, Murrells Inlet, and Surfside Beach with ease.
Visit local favorites – Head to Garden City Marina for a bite at Gulf Stream Café or Marlin Quay, or venture to Surfside’s must-try spots like Neal & Pam’s, Chimichanga Llama, Gracious Pig, Pizza Hyena, Bubba’s, and more!
Discover Atlantic Ave – Your cart gives you access to arcade fun, ice cream shops, restaurants, a grocery store, a liquor store, and the famous Village Surf Shoppe.
Fish at the pier – Drive to the Garden City or Surfside Beach Piers for a relaxing day of fishing.
And most of all… just for fun! – Enjoy the convenience and excitement of cruising around the area in style.
Pools that offer pool heat can only be heated from April 1st – May 31st and September 1st – October 31st for an additional fee (pricing varies per home). During this period, pools cannot be heated when temperatures drop below 60 degrees, even at night. No exceptions.
If you ordered the BASK Away Resort Bundle with service, please see our policy below:
BASK AWAY RESORT CHAIR & UMBRELLA SERVICE
RESORT CHAIR & UMBRELLA SERVICE: WEATHER SAFETY POLICY
Please visit the following beach community websites for details related to tents and other beach paraphernalia:
